The SURPRISE RESTAURANT MANAGER (Print)
The Surprise Restaurant Manager
How do people suddenly find themselves running a restaurant? One minute you’re a carefree bartender, successful server, or maybe a comfortable retiree; the next, you are in the middle of the dining floor during a rush juggling the expectation of both staff and guests. Whereas it is a lifelong dream for some, many more are thrust into the role of manager by varied circumstances. It happens more than you think.
Unfortunately, such changes are rarely accompanied with sufficient management training. You don’t have four years to get a hospitality degree, and even having that background does not really prepare you for what is to come. You are already in the trenches.
That’s what this book is about. You need answers now because, Surprise! You’re running a restaurant. Available where all good books are sold.
Click here for a direct link to my Amazon page for the print, Kindle or audiobook.
The SURPRISE RESTAURANT MANAGER (Audible)
The Surprise Restaurant Manager Audiobook
Would you rather listen to the book? We have you covered. Check it out on Audible, narrated by author Ken McGarrie and foreword by Fabio Viviani. Same as the book, you will learn valuable skills including:
- How to locate quality candidates and interview effectively, including eight signs you shouldn’t extend an offer - from subtle clues to outright red flags.
- Tips on ways to support your staff during challenging situations and how to use genuine suggestions to develop more effective hospitality skills.
- Common communication mistakes that guarantee FOH turnover and increase work stress - and how to avoid them.
- Proven steps to upgrade your table touch and salvage every negative guest experience, including guaranteed methods to improve your restaurant’s online reviews.
- How to embrace blunt criticism, work effectively with strong personalities, and avoid professional burnout.
Chapter 25 - Doing the Math
The SURPRISE RESTAURANT CHAT (YouTube)
The Surprise Restaurant Chat
Hosted by Ken McGarrie, the author of "The Surprise Restaurant Manager", this channel features insights on the world of hospitality, plus interviews with some of the most interesting characters in the field. Whether you work in restaurants -- or are just intrigued by its culture, "Surprise Restaurant Chat" is for you. Interesting topics include:
- Seven strategies to achieve work/life balance.
- Illegal interview questions.
- How to lose good people.
- My worst job interview ever.
- Two common lies that employers will tell you.
Just don't call yourself a "foodie" because it is a dead giveaway that you are completely lame.